Privacy Policy
Last updated: 15 August 2026
1. Who we are
Resilience Reset is operated by Kerri Douglas in the United Kingdom. For the purposes of UK data protection law, Kerri Douglas is the data controller for personal information collected through this website.
Email: kerri@kerridouglas.co.uk
Website: https://resiliencereset.co.uk/
2. Information we may collect
- Your name, email address and contact details.
- Account information, such as your username and encrypted password.
- Order details, transaction references and the product purchased. Payment providers process your card or payment credentials; Resilience Reset does not normally receive your full card details.
- Messages, support enquiries, feedback and other communications you send.
- Newsletter preferences and consent records.
- Technical and usage information, including IP address, browser, device, referring page and website activity, where permitted.
- Cookie and advertising preferences.
Please do not send confidential medical records or other sensitive personal information through general website forms or email.
3. How and why we use information
| Purpose | Typical lawful basis |
|---|---|
| Provide purchases, downloads, accounts and customer support | Contract |
| Process payments, keep financial records and meet legal duties | Contract and legal obligation |
| Respond to enquiries and protect the website from fraud or misuse | Legitimate interests |
| Send optional newsletters or promotional emails | Consent, which you may withdraw |
| Measure website performance and understand how content is used | Consent where nonessential cookies or similar technologies are used |
| Display and measure advertising, including Google advertising if enabled | Consent where required |
4. Payments and service providers
We use trusted providers to operate the website and deliver services. These may include website hosting and security providers, WordPress and membership tools, email services, analytics services, and payment providers such as Stripe or PayPal where offered at checkout.
If Google AdSense is enabled, Google and its advertising partners may process identifiers, cookie information and usage data in accordance with your consent choices. Our Cookie Policy explains this further.
Providers may only use information as permitted by their agreements with us and applicable law. Their own privacy notices also apply when you use their services.
5. Cookies and analytics
We use necessary technologies to keep the website secure and operate accounts, checkout and preferences. With permission, we may also use analytics and advertising technologies. You can manage nonessential cookies through the consent controls shown on the website. Read our Cookie Policy for more information.
6. Sharing information
We do not sell your personal information. We may share it with service providers where necessary to operate the website, fulfil an order, process a payment, comply with law, protect legal rights or investigate security and fraud concerns.
7. International transfers
Some providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to use providers and safeguards recognised by UK data protection law, such as adequacy regulations or approved contractual protections.
8. How long we keep information
We retain information only for as long as reasonably necessary for the purpose collected, including providing account access, meeting tax and accounting duties, handling disputes and protecting the website. Transaction records may be kept for the period required by UK law. Newsletter information is kept until you unsubscribe or we no longer need it.
9. Your rights
Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to the use of your information, and to receive certain information in a portable format. Where processing is based on consent, you may withdraw consent at any time without affecting earlier lawful processing.
To exercise a right, email kerri@kerridouglas.co.uk. We may need to confirm your identity.
10. Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint/.
11. Security and children
We use reasonable organisational and technical safeguards to protect personal information. No online system can be guaranteed completely secure.
This website is not directed at children under 16 and we do not knowingly collect their personal information without appropriate permission.
12. Changes to this policy
We may update this policy when our services, providers or legal obligations change. The latest version will appear on this page with a revised date.